Jc penney research paper

The innovation was seen to spearhead some of the online sales and get more customers to like JC Penny products. Consumers have two options here if they are interested in landing their hands on the gift cards. One is by the visiting the JC Penny website platform or they can search for a list of vendors who use the JC Penny search engine to sell some of their products. Moreover, at the JC Penny, there are a lot of products which are being sold to customers.

Jc penney research paper

Tricia August 18, at 1: This is beyond disturbing, and I cannot believe someone like this is working in customer service!!!!!!!!!!! I Had my receipts for the exchanges, gave them to the associate named Cavita, yes I am using her name!

What's Wrong With JC Penney Research Paper - Words

She insisted that the receipt was not for the shirt, I read the receipt, and low and behold, 3rd item on the receipt was the shirt I was returning, now she is really made, huffing and puffing, slamming the keys on the register as she types the item number in, and it came up as the shirt in front of her, she rings in the replacement, and throws the shirt on the empty bag on the counter.

She then threw the shirts on top of the other, not bagged. I waited about 5 min for the manager to come down, I told her exactly what was said by the cashier to another customer about me, and made sure the manager knew the other cashier heard her as well.

The manager apologized for what it was worth, and said she was taking her off the register once she was done with the transaction she started. I cannot believe that someone like her is working in customer service, she needs some serious training, or put her in the back room to syock shelves, she does not belong working with the public!!!!!!!

Kerri L Lovelace August 9, at I have held a JC Penney account in excess of 20 plus years. Last weekend I was shopping in this same location and was shocked at how the employee customer service has become terrible! It has declined very low! Not too long ago when shopping in this same store I never experienced what I did this past weekend.

Not one employee on the registers understood how to apply the reward credit while purchasing with the bonus bucks or even simply applying the extra percentage off when using the JC Penney credit card.

There were three associated working these registers! It was mass confusion. I watched several customers in line put their merchandise down and leave because it was so confusing.

I asked the associate to please call management to straighten out the confusion with applying credits to the transaction, so she did. The manager never came to the registers. They simply called them back which meant I had to spend another minutes waiting at the register.

Needless to say frustrations were running very high. No one ever came to help the associate to process the transaction correctly.

I wanted to contact Corporate Management of JC Penney because I feel it is a shame for this store to close over the poor management of customer service.

Thank you for taking time to read my email. I am a loyal customer who will begin to shop elsewhere.

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Penney never ships your order and never has sizes, they put you on a waiting list just to be told item unavailable. As for Corporate they think they are above the customer.Author Note: This paper was prepared for Managing Organizational Change HRM Table of Contents Introduction 3 Background 5 Reason for Change and Change Diagnosis 6 The Success in Change 7 The Undoing of the Successful Change 8 References 11 Introduction JC Penney was .

Jc penney research paper

JCPenney History. JCPenney, also called JCP or Penneys, was founded by James Cash Penney in as the Golden Rule Store. Penney bought out his 2 partners in and began calling the stores J.C. Penny in Actually: JCPenney or J.C. Penney JCPenney (also known as JCP and Penney’s for short) is a chain of American mid-range department stores.

I was first made aware of this Mandela Effect from a post on the Subreddit by KitKhat.

Upon further research it looks like it is . Therefore, the development and prosperity of the retail industry is a leading indicator of the United States’ economy.

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There are eight segments in the retail industry, which are apparel, catalog and mall order, department and discount, drugs, grocery, home Improvement, specialty, and technology. Biographical Sketch. J.C. Penney, merchant and chain store executive, was born James Cash Penney, Jr., in Caldwell County, Missouri, the son of James Cash Penney, Sr.

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Management Styles Used By JC Penney's Management Research Paper - Words